...and receiving information that you were being denied access due to suspected bad behavior on your IP address or problems with a virus or malware and then giving a technnical support key that looked something like:
Please try again, we've made a change that hopefully will fix the problem. Of course if you are being blocked you probably have stopped visiting the site already, but hopefully through Twitter, RSS, etc, the message will get out anyway. If you're still being blocked after the change please let us know.
Thanks, and we apologize for any inconvenience.